Last Updated: 29 August 2026
Welcome to Mou Atelier. By accessing our website or placing an order with us, you agree to the following Terms & Conditions. Please read them carefully before making a purchase.
1. About Mou Atelier
Mou Atelier is an online store offering cute, creative, and affordable accessories, charms, stickers, stationery, gifts, and other lifestyle products.
2. Orders & Purchases
- Please make sure that all information provided during checkout, including your name, address, phone number, and email address, is accurate.
- Once an order has been placed, we begin processing it as soon as possible.
- Mou Atelier reserves the right to cancel an order in cases such as incorrect pricing, stock availability issues, suspected fraudulent activity, or other unforeseen circumstances.
- If an order is cancelled by us after payment has been received, the applicable amount will be refunded.
3. Product Information
We make every effort to display product images, descriptions, sizes, and other details as accurately as possible.
However, slight variations may occur due to:
- Screen and device settings
- Photography and lighting
- Handmade or individually produced items
- Manufacturing variations
Such minor variations will not generally be considered product defects.
4. Pricing & Payments
- All prices displayed on the website are in Indian Rupees (₹) unless stated otherwise.
- Prices may be changed at any time without prior notice.
- The applicable price at the time of placing your order will be charged.
- Orders must be paid for through the payment methods available at checkout.
5. Shipping & Delivery
Orders are processed and dispatched according to our Shipping Policy.
Delivery timelines are estimates and may vary due to courier delays, weather conditions, public holidays, remote locations, or circumstances beyond our control.
Once an order has been handed over to the courier, delivery is also subject to the courier’s service and timelines.
6. Returns, Replacements & Refunds
Our Return & Refund Policy explains the conditions under which an item may be eligible for replacement or refund.
Customers are requested to check their order upon delivery and contact us as soon as possible if the product arrives damaged, defective, or incorrect.
7. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible.
Once an order has been processed, packed, or dispatched, cancellation may no longer be possible.
8. Intellectual Property
All content available on the Mou Atelier website, including product photographs, graphics, logos, illustrations, designs, text, and branding, belongs to Mou Atelier or its respective creators and is protected by applicable intellectual property laws.
You may not copy, reproduce, modify, distribute, or use our content for commercial purposes without prior written permission.
9. Website Usage
You agree not to:
- Use the website for unlawful purposes.
- Attempt to interfere with or damage the website.
- Copy or misuse our content or intellectual property.
- Provide false or misleading information while placing an order.
- Engage in fraudulent or abusive activities.
We reserve the right to restrict or terminate access to the website where necessary.
10. Third-Party Services
Our website may use third-party services such as payment gateways, courier companies, analytics services, or other service providers.
These services may have their own terms and privacy policies, and Mou Atelier is not responsible for the independent policies or practices of third-party service providers.
11. Limitation of Liability
Mou Atelier will make reasonable efforts to provide accurate product information and fulfil orders properly. However, we are not responsible for delays, losses, or disruptions caused by circumstances outside our reasonable control, including courier delays, natural events, technical failures, or other unforeseen circumstances.
12. Changes to These Terms
Mou Atelier may update or modify these Terms & Conditions from time to time. Any changes will be posted on this page with the updated date.
Your continued use of the website after changes are posted means you accept the updated Terms & Conditions.
13. Contact Us
If you have any questions regarding these Terms & Conditions or your order, please contact us through the contact details provided on our website.
Mou Atelier
Cute things. Little joys. Made to make you smile. ❤️
